How to change my email address/ phone number?

How to change my email address/ phone number?

Step 1: Send us an email at support@fancywin.com, using the subject line ‘Request To Change Email Address/Phone Number/Both,’ and include the following details: 

Change email address

1. Username
2. Full name
3. Date of birth
4. Phone number
5. Last deposit amount
6. Last withdrawal amount
7. Current balance
8. Reason of change
9. Old email address
10. New email address

Change phone number

1. Username
2. Full name
3. Date of birth
4. Email address
5. Last deposit amount
6. Last withdrawal amount
7. Current balance
8. Reason of change
9. Old phone number
10. New phone number

Change both

1. Username
2. Full name
3. Date of birth
4. Last deposit amount
5. Last withdrawal amount
6. Current balance
7. Reason of change
8. Old phone number
9. New phone number
10. Old email address
11. New email address

Note: If you wish to update your email address, kindly send an email from your current email account, specifying the new email address you want to use (ensure it is not already registered with FancyWin).

Step 2: Reach out to our 24/7 customer support team to request the change request.

Step 3: A phone call verification will be conducted. Please note that this verification is a crucial step in the process. Confirm your contact number and provide the best time for the phone call verification along with your request.

Step 4: Upon completion of document review and phone call verification, kindly wait for our notification message sent to your newly provided email address once the change is approved.

Note: Account information cannot be changed more than three times. Personal details such as Username, Full Name, Date of Birth, and Card Holder information cannot be altered. This policy is to ensure your account security. Please always keep your account details up-to-date.